The state of segmentation and customer engagement research

Ana Canhoto

What does digital mean for the development of target market strategy, segmentation and customer engagement?

That’s what several academics discussed today at a workshop combining the interest of two of the Academy of Marketing’s Special Interest Groups (SIGs): the Market Segmentation and Target Market Strategy SIG and the newly formed SIG in Customer Relationship Management and Services. Over the course of 4 hours, we heard about exciting research and work in progress from a range of colleagues.

Conceptual frameworks

Merlin Stone proposed a social business maturity model that takes into consideration the scale of change and the benefits obtained.

Bang Nguyen introduced a typology to classify an organisation’s online channel strategy. The typology considers a broad range of factors, such as the objectives, the business processes and the level of integration, among others.

Musfiq Choudhury presented a conceptual framework to study user interactions with organisations on social networks. He…

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Pinterest’s Impact on Users and on Your Brand

We’ve mentioned Pinterest numerous times—enough to show we’re Pin-crazy.

But we’re not the only ones!

To back us up on our Pin interest, Compete has published charts about Pinterest’s growth and its impact on marketers.

Some quick stats:

  • Pinterest has grown from 700,000 to 20,000,000 unique users in the past year; that’s already almost half the number of Twitter‘s users.
  • It is cannibalizing other social media: Compete attributed a 3% decline in Facebook activity in June to users’ preferences for Pinning.
  • 1 in 4 users spend less time on other social media in Pinterest’s favor, with 15% of Pinterest users saying they don’t use any other social sites.
  • That number’s even higher, 23%, among those with an income of less than $30,000.

The food industry is a big Pin winner: 57% of users interact with food-related content on the site, which benefits other sites.Traffic from Pinterest to, for instance, was up 16% when Compete took a look. And Kraft captured an additional 4% share of Pinterest traffic in May.

But it isn’t just foodies building Boards: 25% of customers purchased a product or service after discovering it on Pinterest—with that figure rising to 37% among males!

Compete’s suggestions for marketers seeking to Pin down a profit:

  • Measure the difference in user engagement and purchasing behavior before and after exposure to specific categories, brands, or products on Pinterest.
  • Isolate differences in purchase and engagement behavior across given demographics, including age, income, and gender.
  • Compare how the engagement/purchasing behavior of users on Pinterest compares with Facebook.
  • Quantify the impact that exposure to Pinterest has on brand or product loyalty.

To start, we recommend checking out our tips for masterful Pinmanship, and three useful measurements for tracking Pinterest traffic.

The Po!nt: Knowledge is power. Using Pinterest lets you leverage user behavior in nuanced and positive ways. So determine who loves your Pins, and what Pins work best, to improve your long-term strategy.

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